Terms & Conditions
We will always do whatever is in our power to make our clients happy and meet your goals, but sometimes it’s best to have some things written down so we’re both clear who owns what and what to do if anything should go awry.
Please read these terms and conditions carefully as they are a binding agreement. On placing an order with us, it means you accept and agree to the terms below:
USAGE & LICENSING
1). Coverlüv is not liable for any copyright violations on files supplied by the Client to us. You guarantee to us that any elements of text, graphics, photos, designs, trademarks, or other artwork that you provide us for inclusion in your designs are either owned by yourself, or that you have permission to use them. Please make sure you hold valid permissions for stock to be used for the purposes of digital publishing, print publishing and promotional materials.
2). Client agrees to indemnify, hold harmless and defend Coverlüv and its employees against all claims and expenses from copyright and permission infringement action resulting from materials Client provides including stock photos, fonts and resources, and due to the uses for which no release was requested in writing or for uses that exceed authority granted by a release.
3). You may not modify or use your design for any purpose other than on your book and for promotion of that book. The Client will be liable for any penalties incurred from breaching standard licensing usage. You have exclusive rights use the final design for the purpose of a digital book cover (<500,000 copies), print cover (<500,000 sales), audiobook cover (<500,000 copies) and in basic promotions, such as on social media, websites, author swag and email campaigns.
4.) For ease of stock and font licensing, Coverlüv owns the copyright to the final artwork unless otherwise agreed upon. We also hold the usage rights to any stock and fonts purchased by us for use in those designs.
5). Coverlüv agrees not to use client-provided stock for any purpose other than that specific client and the work agreed upon. Coverlüv agrees not to use client-provided stock in any way that may infringe upon copyright law.
6). You allow Coverlüv to use your designs for promotion of their services. This will be in such places as our website, portfolio and social media profiles.
DEPOSITS, INITIAL PAYMENTS, CANCELLATIONS & REFUNDS
1). The Client agrees that refunds are not guaranteed unless Coverlüv cancels the order. Please be 100% sure you’d like to proceed with your order. Refunds will not be given if you are unhappy with your final design or you regretfully sent payment either online or via Paypal. Partial refunds of hours-not-worked will be negotiated on a case-by-case basis.
2). Either party may terminate the service at any time if, for any reason, the relationship is deemed unsatisfactory. In the event of cancellation, we retain ownership of all copyrights and original work created excluding client-provided stock.
3). If Coverlüv must cancel an order in the event the designer is deemed incapacitated to perform the work, you will receive a full refund or we will reappoint you to the soonest available delivery slot.
4.) 100% payment must be made upfront the month the design work will be completed in. Coverlüv will not send final design files unless all payments have cleared.
DESIGN PROCESS, REVISIONS & CONCEPTS/DRAFTS
1). All cover packages come with five rounds of revisions. In these rounds, please be as clear as possible with changes you’d like to see. We do our best to make sure you love your final design 100% but reserve the right to charge extra hours, at our discretion if we go over the time we’ve allocated for your order.
2). Coverlüv agrees that, to the best of our knowledge, the designs we create are original and have not been previously published. This warranty does not extend to any uses that the Client or others may make of Coverlüv’s product that may infringe on the rights of others.
3). Concepts, files, information and exchanges outside the final designs (like concepts and mockups) are confidential. Any concepts provided throughout the design process are property of Coverlüv and may not be used by the Client for any other purpose other than to view and comment upon. Please remove these files from your records once the design process is completed.
4). The client accepts that our designer can’t (and won’t) be capable of everything. Some requests we will be unable to perform due to the time we have available for the design, the designer’s creative perspective or that a request might not be possible. Please respect that we will never say ‘no’ to a change you have unless we truly believe it compromises the design’s integrity or is beyond our resources.
COMMUNICATION, WORK TIMES & DELIVERY
1). Your information is confidential. Client information, exchanges and project materials will not be given out or shared with any third party unless otherwise received and confirmed in writing. Any information gathered on this website will be confidential and for use only by Coverlüv to carry out its projects.
2). Information on this website is as up-to-date as possible, however some information may be out-of-date or overlooked. Please always wait for confirmation by Coverlüv for updated and accurate availability and information.
3). Coverlüv isn’t liable for any monetary damages caused by any missed or late order deliveries such as paid promotions. We always do our best to hit our deadlines, but illnesses and surprises occur unfortunately and we’ve only got one designer on deck. Please make sure you’ve set your delivery time a wee bit out from your book’s release just in case (i.e. not the day before).
4). This agreement assumes work will be completed within the standard work week (Monday through Friday, 9 a.m. to 6 p.m. GMT). Coverlüv is closed on all major holidays and the entire month of June.
5). Please keep in touch with us. Our ethos is to move as fast as our authors and publishers do. In order to keep up with this pace, please respond to all correspondence from us as soon as possible so that we can keep on our timeline and deliver your order on time. If you know you won’t be available for a set period of time in the design process, please let us know.
6). Coverlüv agrees to notify Clients of any foreseen delays to the timeline we have in place.
COVERLÜV’S USAGE RIGHTS & LIABILITY
1). We may use your final designs to promote our services. This will usually be on our website and other social media platforms.
2). Coverlüv is not liable for incidental, indirect, consequential, special, punitive, or exemplary damages of any kind, including loss of revenues or profits, loss of business or reputation, or loss of data, in any way related to our services.
3). Coverlüv is not liable for any claim, loss, or injury based on errors or any other inaccuracies appearing on our site or in our Clients’ written documents, including without limitation as a result of any breach of the terms and conditions of this agreement.
1). After sending final approval, you agree that the order is complete and you are ready to receive your final design/s. Any further changes will be charged and invoiced at an hourly rate at our discretion.
2). Please proof all design work provided. We strongly suggest that you request any particular proofs from your printers prior to publishing. At no time will Coverlüv be held financially or legally responsible for any problems, costs, fees or expenses incurred by Client as a result of using the book cover design and promotional files. If we have made an error in the file, we will fix them free of charge at the nearest available time.
3). Due to licensing restrictions, Coverlüv is unable provide you with the final Photoshop PSD file. If there is something specific you need, we can sort this out on a case-by-case basis.
1). Modifications of the terms of this contract must be written and authorized by both parties, involving the implementation of a new version of the contract as a whole following standard procedures of documentation and approval.
2). Both parties agree to be excellent to one another. The creative process can sometimes be a stressful once. In placing an order with Coverlüv, you are entering into an agreement where both parties promise to treat each other with due patience and respect. If you are uncomfortable with something in the process, please voice your issue so we can work through it promptly.
We both consider this agreement signed and agreed upon once you have placed order and/or signed this form. It remains valid for all future projects we may work on together unless amendments are made.
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